TeamOverland UK – Data Protection Compliance and Privacy Policy

TeamOverland UK | Raptor’s Garage (hereafter referred to as “TeamOverland UK” or the “Company”) – Trading as TeamOverland UK | Raptor’s Garage – may change this policy by updating this page, as a customer you should check here from time to time to ensure that you are happy with any changes. This policy is effective from 9th September 2019.

TeamOverland UK is committed to protecting the privacy and security of information you provide to us. This privacy policy sets out how TeamOverland UK uses and protects any information that you give the Company when you use this website.

Data Protection Policy

The Data Protection Acts 1988 and 2003 (the “Data Protection Acts”) lay down strict rules about the way in which personal data is accessed, used and disclosed. The Data Protection Acts also permits individuals to access their personal data and amend their personal data if found to be incorrect. We shall perform our responsibilities under the Data Protection Acts in accordance with and guided by the following eight Data Protection principles:

1. Obtain and process information fairly
We will obtain and process your personal data fairly, with transparency and in accordance with statutory and other legal obligations.

2. Keep it only for one or more specified, explicit and lawful purposes
We will keep your personal data for purposes that are specific, lawful and clearly stated. Your personal data will only be processed in a manner compatible with these purposes.

3. Use and disclose only in ways compatible with these purposes
We will use and disclose your personal data only in circumstances that are necessary for the purposes for which we collected the data.

4. Keep it safe and secure
We will take appropriate security measures against unauthorised access to, or alteration, disclosure or destruction of your personal data and against its accidental loss or destruction.

5. Keep it accurate, complete and up-to-date
We adopt procedures that ensure high levels of data accuracy, completeness and that your data is up-to-date.

6. Ensure it is adequate, relevant and not excessive
We shall only hold your personal data to the extent that it is adequate, relevant and not excessive.

7. Retain for no longer than is necessary
We have a retention policy for your personal data.

8. Give a copy of his/ her personal data to that individual, on request
We adopt procedures to ensure that data subjects can exercise their rights under the Data Protection legislation to access their data. To request access to your information please contact [email protected] A small administration fee applies to data protection requests.

9. As a data subject, you have the right to the following:
• The right to be informed of the fact that we are collecting and storing your data
• The right of access to the data that we have collected on you
• The right to rectification if you want to correct or change any personal data we have about you
• The right to be forgotten and have your personal data be deleted form our records
• The right to data portability and the transfer of your information to another business
• The right to object to processing and direct marketing while we still hold your personal data
• The right to be notified of any breach of your data within 72hrs

Information Collected From You
TeamOverland UK may request and collect the following information:

Name, email address, telephone number, mailing address and other contact data.

Information about your computer and about your visits to and use of the Company website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation.

Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters registering.

TeamOverland UK does NOT store any client payment information, i.e. credit card details, debit card details or any other mode of payment data. The Company does not have access to your credit card or debit card numbers.

How We Use The Information We Gather
We require this information to understand your needs and provide you and your pet with a better service, and in particular for the following reasons:

Internal record keeping.

To ensure we offer the best possible care for your pet.

To send statements and invoices, and collect payments.

To properly subscribe and/or register you to our website services, notifications or newsletter.

To administer technical support or customer support.

To improve our services.

To periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

To contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

Third Party Payment System
Your credit card details are encrypted and securely stored by a third party entity to enable us to bill your credit card for any online payments.

Links To Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide to those websites.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our servers use SSL security certificates so all data transferred between you and our servers is encrypted.

How We Use Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors as considered reasonably necessary for the purposes as set out in this Privacy Policy. In addition, we may disclose your personal information:

To the extent that we are required to do so by law.

In connection with any legal proceedings or prospective legal proceedings.

To establish, exercise or defend our legal rights.

To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information.

Chester Mason is a UK business, however may conduct transactions with customers which do not have data protection laws equivalent to those in force in the European Economic Area. The Company is not responsible any misuse of information under these circumstances.

Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anyone for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes and have changed your mind, let us know by emailing us at [email protected]

The Company will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any personal information we are holding is incorrect or incomplete, email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

To contact us regarding these policies or concerning our website, please email us at [email protected]

TeamOverland UK has all intentions of complying with Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.